Privacy policy

Bolofo Privacy Policy

Introduction
Bolofo ("Company", "our", "us", or "we") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Policy").

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our website, mobile applications, onboard media, blogs, phone, in-person interactions, social media, or any other online or interactive portals or services operated by us that include a link to this Policy. This Policy does not apply to websites, mobile apps, or services that have a separate privacy policy.

Your Personal Information and How We Use It
We collect, use, and store your personal information to provide you with services and a personalized experience online and in our stores. Your personal information will always be kept confidential and used in accordance with this Privacy Policy.

Collection of Your Personal Information
We collect personal information at various levels on our website and in our physical stores:

  • If you browse our website as a guest, we do not collect personal information, but we may gather internet technical statistics, such as IP addresses, referrers, browser type, and workstation type. This helps us improve our services and website compatibility.
  • When you register on our website, we collect certain personal information, such as your name, billing and shipping address, email, and phone numbers. This allows us to provide services such as email updates, responses to inquiries, and priority access to limited-edition items.
  • We may use the personal information you submit for research, advertising, and marketing purposes, including sending you information about our products and services or those of other companies we believe may interest you.
  • Calls with prospective and actual customers may be recorded with prior permission.
  • When placing an order, we collect only the necessary information to process your purchase, including payment details. Credit card information is used solely for transactions and is not stored on our website or in our store.
  • Third parties such as advertisers, analytics companies, mobile service providers, and device manufacturers may collect information about you through tracking technologies. We do not control how these third parties use your data.

If you wish to review or update your personal information, you can do so by contacting our customer service or updating your account profile.

Use of Your Personal Information
We use your personal information for the following purposes:

  • To provide services, respond to inquiries, process transactions, and fulfill orders.
  • To personalize your experience and improve the performance of our website, services, and advertisements.
  • To recognize you across different devices and provide tailored recommendations.
  • To send you marketing and promotional materials, including personalized product recommendations.
  • To analyze customer behavior, monitor website traffic, and improve service efficiency.
  • To conduct research, surveys, and reward programs.
  • To comply with legal and regulatory obligations, prevent fraud, and enhance security.
  • To operate, evaluate, and improve our business.

We may also aggregate or de-identify your personal information for research, business analysis, advertising, and promotional purposes.

Opt-Out Policy
You can request that we stop using your personal information for marketing purposes by contacting customer service. However, we may still communicate with you regarding deliveries, services, or outstanding payments.

Children Under the Age of 13
Our website and store are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that such data has been collected without parental consent, we will delete it.

Information We Disclose to Others
We may disclose information to service providers, marketing partners, financial and legal advisors, and third-party vendors who assist in our operations, including payment processing, analytics, and advertising. These vendors are required to maintain confidentiality and security standards.

We may also share information with third-party business partners whose products or services may be of interest to you. If a third party is involved in a service or product offering, their name will be visible alongside ours. We encourage you to review their privacy policies.

We disclose personal information only with your consent, to comply with legal obligations, in connection with fraud prevention, or as part of a sale or merger of our company.

Cookies and Standard Web Practices
Our website uses cookies for certain features. While cookies are not required to browse our site, enabling them enhances your experience and allows you to use certain functions.

We may also use:

  • Web usage tracking to analyze website traffic and improve user experience.
  • Secure transmission protocols such as SSL encryption for protecting sensitive information.
  • Pixel tags in emails and on our website to track engagement and optimize marketing efforts.
  • Analytics tools to evaluate site usage and user interactions.

Your Privacy Rights
If you are a California resident or reside in a state with privacy legislation, you may request information about our data-sharing practices. Contact us at sac@bolofopet.com  with the subject line “Privacy Rights” for inquiries.

Please note that we cannot delete certain data, such as payment credentials, if you have active subscriptions or outstanding charges. We may also retain data for regulatory compliance.

Information Accuracy
If you need to correct or update your personal information, please contact our customer service.

Security Standards
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, or misuse. However, no security system is completely foolproof. If you suspect unauthorized access to your account, contact customer service immediately.

Privacy at Other Websites or Apps
Our website may contain links to third-party websites. These websites operate under their own privacy policies, and we encourage you to review them before providing any personal information.

Retention of Personal Information
We retain personal information for the period necessary to fulfill the purposes outlined in this Policy, considering legal, regulatory, and business requirements.

Updates and Changes
We reserve the right to update this Privacy Policy at any time. Material changes will be posted on our website. Continued use of our website or store after updates means you accept the revised Policy.

Accessibility Statement
We are committed to making our website accessible to all users. If you need assistance accessing this Policy in an alternative format, please contact us.

Marketing Communications
We may send promotional offers via email, SMS, or mail if you are an existing customer or have consented to receive such communications. You can unsubscribe from emails using the link in the message or by contacting us at sac@bolofopet.com

We appreciate your trust in Bolofo and are committed to protecting your privacy.