Refund policy

Bolofo Return & Refund Policy

At Bolofo, we are committed to providing our customers with high-quality products that meet their expectations for comfort. However, we understand that sometimes a product may not meet your needs, and we want to make the return process as smooth as possible.

Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, items must:

  • Be in their original packaging
  • Be new, unworn, and unwashed
  • Be free of smells, stains, makeup, deodorant, and bodily fluids

We reserve the right to refuse returns that show signs of wear or do not meet these criteria.

How to Initiate a Return
To start a return, please contact our customer service team at sac@bolofopet.com Include your order number and a brief explanation of the reason for the return or any feedback on how we can improve our products.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product). Shipping delays caused by customs clearance (beyond our control) are not valid reasons for returns.

If your package arrives damaged, defective, or in the wrong color/size, we will cover the return shipping costs. In this case, please contact support within 14 days of receiving the item.

Refund Process

  • Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 7 business days.
  • The time for the refund to appear in your account may vary depending on your financial institution.

Exchanges

  • If you need to exchange an item for a different size or model, please indicate this when initiating the return.
  • Exchanges are subject to product availability.

Non-Returnable Items
Customized or personalized products are non-returnable.

Defective or Damaged Items
If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

Order Cancellation Policy
Orders may be canceled within 12 hours of purchase. To cancel your order, please contact our customer service team.

Contact Information
For any questions or concerns regarding our return policy, feel free to contact us at sac@bolofopet.com.

We appreciate your trust in Bolofo and are here to assist you.